These Terms and Conditions set out the basis on which we provide removal, relocation, packing, storage and related services. By placing a booking or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and us, comprising these Terms and Conditions and any written quotation or booking confirmation issued by us.
Goods means all items, effects, furniture, personal belongings and any other property that you ask us to handle, move, pack, store, transport or dispose of.
Services means any removal, relocation, packing, unpacking, loading, unloading, storage, clearance, waste removal, or ancillary services that we agree to provide.
We, us, our means the removal service provider trading under these Terms and Conditions.
You, your means the customer or business engaging our Services.
We provide domestic and commercial removal and associated services in Paddington and surrounding areas, as well as relocations to and from other locations within the United Kingdom. The exact scope of Services will be described in our quotation or booking confirmation.
Unless explicitly stated in writing, our Services do not include plumbing, electrical work, dismantling or reassembly of specialist items, disconnection or reconnection of appliances, lifting through windows or over balconies, or any work that in our reasonable opinion would be unsafe or is outside our usual expertise.
Any quotation or estimate is based on the information you provide and the assumptions set out in our written offer. You are responsible for ensuring that all information supplied to us is accurate and complete, including addresses, access details, parking restrictions, property layout, and an accurate description and volume of the Goods.
Unless otherwise stated, quotations are exclusive of insurance cover over and above our standard liability, waste disposal charges, congestion or toll charges, parking fees or fines, customs duties, and any third party charges. These may be added to the final invoice where applicable.
We reserve the right to revise or withdraw a quotation if:
a. It was issued based on incomplete or inaccurate information.
b. The Services are not carried out within 30 days of the quotation date.
c. There is any significant change to the nature or volume of the Goods, access arrangements, or the distance or route involved.
A booking is only confirmed when we have issued a written confirmation of your booking and, where required, you have paid any deposit requested. Verbal quotations or availability statements do not constitute a binding agreement.
When making a booking you must:
a. Provide full contact details and service addresses.
b. Confirm the date and approximate time for the Services.
c. Disclose any factors that may affect the Service, including restricted access, parking limitations, stair-only access, low ceilings, fragile items, and items requiring special handling.
We will use reasonable endeavours to accommodate your preferred dates and times, but all bookings are subject to availability. We may reschedule a booking for operational reasons, such as vehicle breakdown, staff sickness, severe weather, or events beyond our reasonable control. If we need to change the date or time, we will notify you as soon as reasonably possible.
We may require payment of a deposit to secure your booking. The deposit amount and due date will be specified in your quotation or booking confirmation. Failure to pay the deposit on time may result in the cancellation of your booking.
Unless otherwise agreed in writing, payment in full is due immediately upon completion of the Services on the day they are carried out. For larger moves, storage, or commercial contracts, we may require part or full payment in advance as stated in your booking confirmation.
We accept payment by commonly used cashless methods and any other payment methods we agree to in writing. We do not accept responsibility for cash sent through the post or payments made to individuals not authorised by us.
If payment is not made when due, we may charge interest on overdue amounts at the statutory rate prescribed from time to time, accruing daily until payment is received in full. We also reserve the right to suspend further Services or retain Goods in our possession until payment is made.
You may cancel or amend your booking by giving us written notice. The following cancellation charges may apply, based on the notice received before the scheduled Service date:
a. More than 7 days: No cancellation fee, and any deposit paid will be refunded or credited, less any non-refundable third party charges.
b. Between 7 days and 48 hours: We may charge up to 50 percent of the agreed price to cover allocated resources and lost business.
c. Less than 48 hours or on the day of the move: We may charge up to 100 percent of the agreed price.
If you request a change of date or time, this will be treated as a cancellation and rebooking at our discretion, and charges may apply depending on notice given and our availability.
We may cancel the Agreement or suspend the Services if:
a. You fail to pay any sum when due.
b. You materially breach these Terms and Conditions.
c. We reasonably believe the premises are unsafe or the circumstances expose our staff or vehicles to unacceptable risk.
d. We are unable to obtain access at the agreed time despite reasonable efforts.
You are responsible for:
a. Ensuring that the Goods belong to you or that you have full authority from the owner to move them.
b. Obtaining all necessary consents, permits, and permissions, including for parking, loading, and accessing communal areas.
c. Arranging suitable parking for our vehicles close to the property. Any parking charges or fines incurred due to lack of suitable parking may be added to your invoice.
d. Preparing the property so that our team can work safely and efficiently, including clearing walkways and securing pets and children away from operational areas.
e. Ensuring that all Goods are adequately packed, unless you have booked our packing service.
f. Removing valuables, cash, important documents, jewellery, and other high-value items from the Goods unless we have expressly agreed in writing to handle them.
g. Being present, or arranging for an authorised representative to be present, at collection and delivery addresses to direct our team and sign any required documentation.
Unless expressly agreed in writing, we do not accept for removal, storage or disposal any of the following:
a. Dangerous, hazardous or explosive items including gas bottles, flammable liquids, paints, solvents, firearms, ammunition, and chemicals.
b. Perishable, refrigerated or frozen food and plants that may deteriorate.
c. Illegal goods, stolen property or items that it would be illegal to possess or transport in the United Kingdom.
d. Live animals or pets.
We may remove or decline to carry any item that in our reasonable opinion presents a risk to health, safety, property or the environment. You will be responsible for any loss, damage or claims arising from your failure to disclose the presence of such items.
You must provide us with clear details of access at both collection and delivery addresses, including any height, width or weight restrictions, limited hours, stair-only access or restrictions on the use of lifts.
If access is not as described and the Service becomes significantly more difficult, lengthy or hazardous, we may make an additional charge to cover the extra time and resources required, or we may suspend performance if it is unsafe to proceed.
Where parking permits are required or local restrictions apply, you must arrange these in advance wherever reasonably possible. Any costs, penalties or fines resulting from restrictions not disclosed or not managed will be payable by you.
We will exercise reasonable care and skill when providing the Services. Our liability for loss or damage to Goods or property is subject to the limitations set out in this section.
We are not liable for:
a. Normal wear and tear, minor scuffs, or scratches that occur despite reasonable care.
b. Loss or damage arising from your failure to adequately pack or protect items where you have carried out your own packing.
c. Damage to furniture or items that were already defective, poorly constructed, weakened, or previously damaged.
d. Damage caused by the movement of large or heavy items where moving them is requested against our advice and there is a known risk to floors, staircases or fixtures.
e. Loss or damage arising from circumstances beyond our reasonable control, including accidents on public roads caused by third parties, severe weather, or acts of third parties over whom we have no control.
Our liability for loss or damage to Goods, whether arising from negligence, breach of contract, or otherwise, will not exceed a reasonable replacement value per item or carton, subject to an overall limit proportionate to the service charge, unless separate extended cover has been agreed in writing.
We will not be liable for any indirect or consequential loss, including loss of profits, loss of use, or loss of opportunity.
You must examine the Goods as soon as reasonably practicable following delivery or completion of the Services. Any apparent loss or damage should be noted on the delivery documentation where possible and brought to the attention of our team before they leave the site.
All claims relating to loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of the completion of the Services, giving full details of the alleged loss or damage. We may inspect the items and may request evidence such as photographs or purchase receipts before considering any claim.
Where we provide storage, the terms of storage will form part of this Agreement. You must not store with us any items excluded under the Goods Not Accepted for Removal section.
Storage charges are payable in advance at the intervals specified in your storage agreement. If you fail to pay storage fees when due, we may exercise a lien over Goods in storage and ultimately, after giving you reasonable notice, may sell or dispose of the Goods to recover outstanding sums and reasonable costs.
We are required to comply with applicable waste and environmental laws when removing and disposing of unwanted items, furniture or rubbish. Where you request waste removal or clearance services:
a. You confirm that you have the right to authorise disposal of the items in question.
b. Items will be removed and disposed of in accordance with relevant waste regulations, which may involve separation, recycling, transfer to licensed facilities, or lawful disposal by third parties.
c. Additional charges may apply for certain materials such as mattresses, electrical appliances or items classified as hazardous or difficult waste.
We will not remove household waste or commercial waste in a manner that breaches licensing or duty of care requirements. We reserve the right to refuse to remove any waste that would place us in breach of law or official guidance.
We maintain insurance appropriate to our business for public liability and employer liability. Additional cover for Goods in transit or in storage may be available, subject to terms and conditions, exclusions and limits. Details can be provided on request.
It remains your responsibility to ensure that your Goods are adequately insured for their full replacement value. We strongly recommend that you maintain your own contents or business insurance to cover any shortfall or exclusions.
If you are dissatisfied with any aspect of our Services, you should raise the issue with a member of our team as soon as possible so that we have an opportunity to resolve it on the day. If the issue is not resolved, you may submit a written complaint providing full details. We will investigate and respond within a reasonable timeframe and may request additional information to help us understand and address your concerns.
We will collect and process personal information provided by you for the purposes of managing your booking, providing the Services, handling payments, and dealing with any queries or complaints. We will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to keep your information secure.
We are not liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure is caused by events, circumstances or causes beyond our reasonable control, including but not limited to severe weather, road closures, traffic incidents, public disturbances, strikes, acts of terrorism, natural disasters, or failure of utilities.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation.
If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the validity and enforceability of the remaining provisions shall not be affected.
No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
This Agreement constitutes the entire agreement between you and us in relation to the Services and supersedes any prior discussions, correspondence, or understandings. No variation of this Agreement shall be effective unless it is in writing and signed or confirmed by us.
We are among the most popular removal companies Paddington which meets all your requirements for an extremely low price.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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